At Ash Hearing, we take the care of our clients and staff seriously and will only operate in a safe and appropriate manner.
Audiology is defined as an essential service and as such we are able to treat clients suffering from hearing problems as long as suitable procedures are followed.
We have based our practice on the latest joint guidance issued by BSHAA BAA AIHHP and BSA and will review it constantly to ensure we are working safely and efficiently.
Where at all possible we will assist you remotely, giving advice or talking through issues, but of course much of what we do can only be done in person and close up. We have detailed below the measures in place to ensure that we can work and assist you safely.
BEFORE YOUR VISIT
We are only able to see clients by appointment at the moment so please do call or email to make a booking.
We will take your contact details (including an email address if possible) over the phone.
Only clients who do not have any symptoms of COVID-19, and whose household is also clear, can make appointments.
WHEN YOU ARRIVE
Please arrive on time for your appointment. The clinic is no longer able to accommodate a waiting area so if you are early, please wait in your car or outside. Late arrivals may not be able to be accommodated unfortunately.
Please ring the doorbell, or telephone us from your car to let us know you have arrived. You will be asked to enter when the clinic is ready.
INSIDE THE CLINIC
Please wear a face mask as you enter the clinic unless you are exempt.
When you enter the clinic you will be invited to clean your hands with alcohol gel or soap and water if preferred. Please follow any instructions given by staff.
We will complete some paperwork and discuss your treatment before proceeding.
Before treatment, the audiologist will don the appropriate PPE (depending on the treatment) this is to protect you and us whilst we are working in close proximity.
We fully understand the difficulties of hearing when the speaker wears a mask and will make every accommodation to aid communication.
Once treatment is complete, you will be asked to return to the reception area.
Payment by card is preferred please (cash accepted). We can also accept bank transfer or payment by phone in advance of the appointment.
AFTER YOUR TREATMENT
The clinic and all equipment will be cleaned and disinfected before the next client arrives.